money challenge day 4

Money Challenge Day 4:
Get Your Money Back!
by Noah Clyman, LCSW-R

This is one of my favorite exercises.
 
​Take a look around your home for items you never use. Odds are you have some (maybe even many). Returning such items to where you bought them can be cathartic; it also reduces your home’s clutter and puts more money back in your pocket.

Also, think about the last several times you bought a product or service and didn’t get what was promised. What did you do about it? Most people do nothing and let the derelict company off the hook. Why? Here are some common explanations for this type of behavior:

Low standards: Consumers have come to expect shoddy service and merchandise because of the common lousy experiences they’ve had.
Conflict avoidance: Many people shun confrontation. It makes them tense and anxious. Rehearsing what you will say and role-playing with a friend or therapist can help.

Hassle aversion: Most companies don’t make it easy for complainers to get their money back or obtain satisfaction. To get restitution from some companies, you need tenacity and determination! If you run into resistance, I suggest you escalate the complaint (demand to speak to a manager and explain you will file a complaint with the Better Business Bureau if your problem is not resolved).
 
Homework: Identify at least 2 items from your home that you can return and get your money back! Use the message board to share your results.